Privacy Policy for Focizz
Effective Date: 07/2025
Last Updated: 09/2025
1. Who We Are
Focizz is a business consulting company operated by CS Enterprise Group BV, located at Georges Martensstraat 24, 9800 Deinze, Belgium. We partner with ambitious business owners to design scalable systems, reduce operational overwhelm, and drive growth through strategic consulting services.
Contact Information:
- Email: admin@focizz.be
- Website: www.focizz.be
- Address: Georges Martensstraat 24, 9800 Deinze, Belgium
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, job title
- Business Information: Industry, company size, current systems, business goals, challenges
- Communication Records: Emails, meeting notes, project documentation, feedback
- Payment Information: Billing address, payment method details (processed securely through our payment providers)
2.2 Information Collected Automatically
- Website Analytics: IP address, browser type, device information, pages visited, time spent on site
- Cookies: Essential cookies for website functionality, analytics cookies for performance improvement
- Communication Metadata: Email timestamps, response rates, engagement metrics
2.3 Information from Third Parties
- Business Directories: Publicly available business information for prospecting
- Referral Partners: Contact information shared by mutual connections with consent
3. How We Use Your Information
We process your personal data for the following purposes:
3.1 Service Delivery (Legal Basis: Contract Performance)
- Providing consulting services, strategy development, and administrative support
- Managing project timelines, deliverables, and client communications
- Creating customized business solutions and recommendations
3.2 Business Operations (Legal Basis: Legitimate Interest)
- Invoicing and payment processing
- Customer support and relationship management
- Service improvement and quality assurance
3.3 Marketing Communications (Legal Basis: Consent)
- Sending newsletters, blog updates, and educational content
- Sharing case studies and success stories (with explicit consent)
- Promoting relevant services and offerings
3.4 Legal Compliance (Legal Basis: Legal Obligation)
- Maintaining records for tax and accounting purposes
- Complying with Belgian and EU regulatory requirements
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
4.1 Service Providers
- Payment Processors: For secure transaction processing
- Cloud Storage: For secure data backup and accessibility
- Communication Tools: For project management and client collaboration
- Analytics Providers: For website performance and user experience improvement
4.2 Legal Requirements
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or that of our clients
4.3 Business Transfers
- In connection with a merger, acquisition, or sale of business assets (with notice to affected individuals)
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: Data transmission and storage encryption
- Access Controls: Limited access on a need-to-know basis
- Regular Updates: Security software and system updates
- Staff Training: Regular privacy and security awareness training
- Incident Response: Procedures for handling potential data breaches
6. Data Retention
We retain your personal data only as long as necessary:
- Active Clients: Throughout the service relationship and for 7 years after completion for accounting purposes
- Prospects: 3 years from last contact unless consent is withdrawn
- Marketing Lists: Until you unsubscribe or withdraw consent
- Website Analytics: 26 months (Google Analytics default)
7. Your Rights Under GDPR
As a data subject, you have the following rights:
7.1 Access and Portability
- Request a copy of your personal data we hold
- Receive your data in a portable format
7.2 Correction and Completion
- Update or correct inaccurate personal data
- Complete incomplete personal data
7.3 Deletion ("Right to be Forgotten")
- Request deletion of your personal data when no longer necessary
- Withdraw consent for processing based on consent
7.4 Restriction and Objection
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Object to direct marketing at any time
7.5 Complaint Rights
- Lodge a complaint with the Belgian Data Protection Authority (APD/GBA)
To exercise your rights, contact us at: admin@focizz.be
8. Cookies and Tracking
Our website uses cookies to:
- Essential Cookies: Enable basic website functionality
- Analytics Cookies: Understand website usage and improve user experience
- Marketing Cookies: Deliver relevant content and measure campaign effectiveness
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Please find full Cookie Policy here: https://www.focizz.be/cookie-policy
9. International Data Transfers
We primarily process data within the European Economic Area (EEA). When data is transferred outside the EEA, we ensure adequate protection through:
- Adequacy Decisions: Transfers to countries with adequate data protection
- Standard Contractual Clauses: EU-approved contract terms with service providers
- Certification Schemes: Providers certified under recognized privacy frameworks
10. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
11. Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Notify clients of material changes via email
- Indicate the "Last Updated" date at the top of this policy
12. Contact Us
For questions about this privacy policy or our data practices:
Data Protection Officer: Claudia
Email: admin@focizz.be
Address: Georges Martensstraat 24, 9800 Deinze, Belgium
Belgian Data Protection Authority:
Website: www.dataprotectionauthority.be
Email: contact@apd-gba.be